Influence of reverse logistics on the operational processes of the supermarket chain in the district of Santiago, province of Veraguas

Abstract

The objective of this study was to analyze the influence of reverse logistics on the operational processes of supermarkets in Santiago, Veraguas province. The research was conducted using a qualitative approach, through semi-structured interviews with purposively selected managers and department heads. The results show reverse logistics as a key link in the cold chain, especially with perishable products, since breaks in the cold chain generate irreversible and hidden losses and operating costs. Value recovery strategies were also described, including thorough inspections, clearance promotions, and sales to staff. Structural constraints were identified in terms of available space, the frequency of return transport, and the disparity in available technologies, all of which affect the efficiency of operational flows. The study concluded that the company's operations are sustainable to the extent that it can adequately manage returned products and minimize losses resulting from cold chain disruptions, highlighting the unique characteristics of the region. Limitations mentioned include the sample size and the contextual analysis, which limit the generalizability of the results.